Authenticity & Shipping FAQ
Every pair is verified. No exceptions.
Authenticity isn't a feature we added — it's the reason Nandokicks exists. Here's exactly how we make sure every pair that leaves Boston is the real thing.
Authentication
How do you verify that pairs are authentic?
Every pair goes through the Check-Check authentication process — one of the most trusted verification tools in the sneaker community. On top of that, each pair is inspected in-hand by Nando personally before it ships: stitching, box labels, and construction are all checked against the standards of a 10-year collector who knows exactly what a fake looks like.
Where do your pairs come from?
We source exclusively from verified suppliers. We don't buy from random resellers or unvetted sources. Every supplier relationship is built on a track record of authentic product — because putting our name on a fake isn't something we're willing to do.
Can I get proof of authentication?
Yes. If you want documentation from the Check-Check authentication process for your pair, reach out to us at nandokicks23@gmail.com before or after your order and we'll make it happen.
What if I have doubts about a pair after I receive it?
Contact us immediately at nandokicks23@gmail.com. We stand behind every pair we sell. If something doesn't look right, we want to know — and we'll make it right.
Shipping
Where do orders ship from?
All orders ship from Boston, MA. Whether you're across the street or across the country, you get the same care and the same verified product.
How long does it take to ship?
Orders are processed within 1–2 business days. Once shipped, estimated delivery times are:
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–3 business days
- Overnight Shipping: Next business day (orders must be placed before 12:00 PM noon)
Shipping rates are calculated at checkout. We ship via UPS and USPS.
Do you ship internationally?
We currently ship within the United States. For international inquiries, email us at nandokicks23@gmail.com — we'll do our best to accommodate.
Will I get a tracking number?
Yes. You'll receive a tracking number via email as soon as your order ships so you can follow it every step of the way.
Returns & Exchanges
What is your return policy?
All sales are final. We do not offer refunds for change of mind, sizing issues, or other customer-related reasons. We strongly recommend checking the size chart before ordering.
What if I receive the wrong or damaged item?
Contact us within 7 days of receiving your order at nandokicks23@gmail.com. If the item is defective, damaged, or incorrect, we'll offer an exchange or store credit and cover return shipping.
Can I exchange for a different size?
Exchanges for a different size are available subject to availability. Reach out to us and we'll see what we can do. No refunds will be issued for sizing.
Still have questions?
You're dealing with a real person, not a faceless storefront. Reach out anytime at nandokicks23@gmail.com and Nando will get back to you.