Shipping Policies
Shipping Policy
Thank you for shopping with us! We want to ensure you have a smooth and pleasant experience when receiving your order. Please take a moment to review our shipping policy.
1. Processing Time
All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays. If there is a high volume of orders or during peak seasons, processing may take longer. You will receive a notification via email once your order has been shipped.
2. Shipping Rates & Delivery Estimates
We offer various shipping options depending on your location. The shipping charges will be calculated and displayed at checkout.
- Standard Shipping: Typically takes 5-7 business days (varies based on location).
- Expedited Shipping: Typically takes 2-3 business days.
- Overnight Shipping: Available for orders placed before 12:00 PM (noon). Delivery by the next business day.
Please note that shipping times are estimates and can vary due to unforeseen circumstances such as weather, holidays, or customs delays.
3. Shipping Locations
We currently offer shipping within the United States. If you would like to inquire about international shipping, please contact us at nandokicks23@gmail.com, and we'll do our best to accommodate your request.
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can track the status of your shipment. You can use this tracking number to check the delivery progress through our carrier's website.
5. Shipping Carrier
We partner with the following carriers for shipping:
- UPS
- USPS
If there are any issues with the carrier or delivery, please contact us, and we’ll assist you.
6. Address Accuracy
Please ensure that your shipping address is correct at the time of checkout. We are not responsible for delays or lost shipments caused by incorrect or incomplete address information.
7. Lost or Damaged Items
If your order is lost or damaged during shipping, please contact us within 7 days of receiving your shipment. We will work with the carrier to resolve the issue and send a replacement or issue a refund, depending on the situation.
8. Shipping Restrictions
Some items may be subject to restrictions or may require additional shipping charges (e.g., hazardous materials, oversized products). If this applies to your order, we will notify you via email before processing the shipment.
10. Customer Service
If you have any questions about your order, shipping rates, or any other inquiries, please don't hesitate to contact us at nandokicks23@gmail.com. Our customer service team is happy to assist you!